Tuesday, April 11, 2006


So get this... I get the paper on Sunday & see that K-Mart has a 'buy one get one half off' sale on Lego. Since they closed most of the K-Marts in Columbus, decided that I'd go on-line & see if I can buy a few sets. Now, I was out at TRU's web-site earlier that day, they have the same sale going on... They give you a coupon to enter when you check out to get items on sale... So I go on K-Marts web-site thinking they might have a similar situation. I looked on-line, found a few sets that I wanted to buy, added them to my cart, then started looking for a coupon... hm... I found the circular from my area, but didn't find a coupon.

So I decided to call their customer service number... hit the #2 to connect to support... and they're closed... and guess what, they don't tell you when their open hours are!

Decided to wait till 9pm EST... Called again & finally got a hold of someone. Well, guess what... the circular only applies to those going into a store, it doesn't apply on-line. STUPID!

"I can apply the sale to your order, if you want to go ahead & place an order on-line...", the CSR said. "Right...", I thought to myself. I just don't want to go through the hassle. Only to have them screw it up & I spend another few hours of my time fighting to get my money back.

It's just stupid, frustrating, & needless to say, K-Mart didn't get my business. It's no wonder they're loosing money, when their technology can't meet the needs of their customers... Or they can't adopt their business to changing technology.

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